Account Control Technology, Inc. (ACT) proudly announces the addition of Troy Ortega to ACT’s Operations Team. As Vice President of Operations, Mr. Ortega manages ACT’s collection operations by directing and coordinating activities consistent with established goals, objectives, and policies. He provides tactical and strategic oversight of ACT’s operational facilities to ensure efficiency, performance, and contract competitiveness.
Mr. Ortega possesses 15 years of portfolio management, collections, and call center operations experience. Prior to joining ACT, Mr. Ortega served as Vice President of Apex Financial, a call center facility in Tempe, Arizona, where he was a key player in the development of the company’s policies and procedures. His accomplishments include achieving significant revenue growth and providing training and guidance for the management team all within a relatively short period. Previous to Apex Financial, Mr. Ortega advanced through several high-level operational management positions at General Revenue Corporation, a Sallie Mae subsidiary.
“Troy Ortega’s presence is of significant value to our clients and borrowers,” says CEO, Dale Van Dellen. “His knowledge, operational leadership, and ‘hands-on’ decision-making will provide our collections staff with the leadership necessary to thrive.”
With regard to his new role as ACT’s Vice President of Operations, Mr. Ortega said, “It is very exciting to have the opportunity to join an organization, which is not only a top performer in the higher education industry, but a company with a reputation as one of the most professional and best managed agencies in the industry. I look forward to being part of ACT’s future growth and success.”
About ACT
Account Control Technology, Inc. (ACT) is a nationwide collection firm providing specialized debt management and collection solutions. Since its inception in 1990, ACT has relied on the highest standards in staffing and technology in order to offer the most innovative and state of the art recovery solutions for our clients. This year, ACT celebrates its 20th anniversary as an award-winning, industry recognized leader, leveraging an expanding workforce in three (3) U.S. locations: Canoga Park, California; Bakersfield, California; and San Angelo, Texas. For more information please visit www.AccountControl.com.
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